Legal Information

Introduction

This statement should be read in conjunction with all other policies available on this website, which outline the rules and expectations governing how Offizielle Refundagentur conducts its business in compliance with all applicable laws in the countries where we operate.

About the Company

Offizielle Refundagentur has been in operation since 2017, and is a law-abiding company that counsels and assists victims of fraud in recovering their stolen funds.

Offizielle Refundagentur is a Swiss-German initiative and operates internationally, in full compliance with local laws in each jurisdiction.

2.1 Jurisdictional Compliance

In the Swiss and German jurisdictions, Offizielle Refundagentur operates in alignment with relevant national regulatory frameworks and data protection regulations. We are not registered as a financial service provider, and we do not offer legal representation or licensed legal advice under the laws of these jurisdictions.

The Services

Offizielle Refundagentur helps individuals who seek advice and guidance after being defrauded.

The services provided by Offizielle Refundagentur primarily involve the preparation of investigation and cryptocurrency tracing reports. These reports are exclusively fact-based, professional documents intended for informational purposes. They are designed to give clients insight and factual clarity about the fraud incident and may assist in any out-of-court or alternative dispute resolution processes clients choose to pursue independently.

Offizielle Refundagentur does not represent its clients in legal proceedings and does not provide litigation, arbitration, or court representation. We are also not involved in providing any financial services, investment opportunities, or financial advice.

Furthermore, Offizielle Refundagentur makes no guarantees regarding outcomes or success in relation to the services rendered.

All services are subject to and governed by a signed contractual agreement.

3.1 Service Cancellation

Cancellation of services under contract is governed by applicable consumer protection laws in the client's jurisdiction. For clients in Switzerland and Germany, cancellations must be made in accordance with respective national consumer rights legislation.

Compliance, Regulation & Authorization

Offizielle Refundagentur is an international organization and operates in compliance with relevant legal and data protection frameworks in each country where it offers services.

4.1 German Jurisdiction

In the German jurisdiction, Offizielle Refundagentur operates in accordance with the guidelines and exemptions under BaFin (Federal Financial Supervisory Authority), where formal licensing is not required for the preparation of informational reports or consumer consultation services.

4.2 Swiss Jurisdiction

In the Swiss jurisdiction, we operate in compliance with the rules laid out by FINMA (Swiss Financial Market Supervisory Authority), within the scope of non-regulated advisory services.

4.3 European Union

In the EU, Offizielle Refundagentur respects the authority of national regulators such as the Portuguese Securities Market Commission (CMVM), among others.

4.4 Data Protection

The company complies with key international data protection regulations, including the General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA).

No Warranties

Offizielle Refundagentur provides services based on its experience, professional standards, and best efforts. However, we do not represent clients and make no express or implied warranties regarding the outcome of any case. Clients are advised that our reports are informational in nature and not legally binding or enforceable in and of themselves.

Liability

Offizielle Refundagentur, including its officers, directors, and employees, shall not be liable for any direct, indirect, consequential, or special damages arising from the use of our services. Engagement with our services is strictly governed by contract, and by signing this contract, clients acknowledge and accept full personal responsibility for the use of the information and services provided.